Frequently Asked Questions

Q. Does Peoples Claims only deal with accident cases?
A. Yes. Peoples Claims only handles compensation claims arising from accidents or negligence. All cases will be covered by the "no-win, no-fee" agreement. Your Peoples Claim advisor will be happy to provide you with full details with no obligation.

Q. How long will the claim take?
A. This will depend on the circumstances of your case. A straightforward road traffic accident can be settled within a month, whilst more serious injuries may take longer. Once we have carried out initial investigations, we will be in a better position to accurately predict the length of time of completion. You will be kept update with any progress throughout the case by your Peoples Claim advisor.

Q. Does it matter how long ago my accident happened?
A. Yes, generally, you have three years from the date of your injury to make a claim. If the accident happened prior to your 18th birthday, the three years does not start until your 18th birthday. There are other exceptions to this three-year rule, which your Peoples Claim advisor can explain to you in full.

Q. I am not sure if I have a genuine claim.
A. Peoples Claims assess each claim on an individual basis. If you have no case, we will tell you. It is not in your interest or ours to proceed with a case we do not feel will be successful. A Peoples Claims advisor will happily discuss your case free of charge with no obligation.

Q. Will my case really cost me nothing?
A. Peoples Claim claimants are covered by a conditional fee agreement ("no-win, no-fee"). This will cost you nothing. Your Peoples Claim advisor will explain this and the process during your initial consultation.

Q. Is there a penalty if I withdraw early?
A. If our lawyers advise you that your claim is unlikely to succeed, you may withdraw and pay nothing. However, if you decide not to proceed for reasons of your own, you may be billed for all charges incurred on your behalf.

Q. Do I have to travel to my solicitor's office?
A. No. Peoples Claim can come and visit you or alternatively we can deal with your claim entirely by telephone, post or e-mail at your convenience your Peoples Claim advisor will happily explain the various processes.

Q. Who pays Peoples Claims, if I don't?
A. Your Peoples Claim solicitor who is dealing with your case will be paid by the party responsible for the accident, or by their insurance company.

Q. Will I have to attend a medical?
A. Yes. In the cases where it is appropriate, Peoples Claim will book a medical examination with an independent doctor. This appointment will be local and booked around your availability any travel expenses can be as part of your claim.

Q. How much compensation could I expect?
A. This varies on the independent medical report. We will always try to offer a professional opinion of how much your claim is worth but can not guarantee the outcome. See our compensation calculator or call Peoples Claim to discuss this with an advisor.

Q. Will Peoples Claim, ask me to sign up for any form of loan?
A. No.

Q. Why Peoples Claim?
A. We pride ourselves on our honest open approach. Making a personal injury claim with us couldn't be easier. Peoples Claims are a complete accident and personal injury management group, which offers a premiere service to each and every customer who has suffered an accident or injury. Peoples Claims are dedicated to customer service through providing a fast and efficient delivery of service. Your highly trained professional Peoples Claims advisor will do their very best to take all the worry and stress away.

Q. Will it cost me to make a personal injury claim?
A. No. Peoples Claim will not charge you any money to make a claim. Your opponent's insurance company must pay your legal fees, the success fee and disbursements. Please note all claims made under the Criminal injuries Compensation scheme do not provide for your legal fees to be paid, therefore a percentage charge of any sum successfully awarded to you will be applied.

Q. What if my claim fails?
A. You will not have to pay us for our costs or disbursements. Win or lose, you will not have a penny to pay.

Q. Will I need to go to court?
A. These days very few cases end up in court. This is because lawyers are encouraged to try and settle cases without the need for a trial and we do our very best to ensure that if we think it is in your best interest, to reach a settlement without a trial.